The placement agreement continues until the day your child turns 4 or the day before your child turns 13. Even if this day is during
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My child will turn 4 or 13 years old. Do I have to cancel the agreement?
The placement agreement that you have concluded with us for a playgroup or toddler care facility automatically expires on the day before your child turns
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My child is absent for a longer period due to illness or vacation. Can / should I cancel the agreement?
Cancellation of the agreement is certainly not mandatory. And if you want to be sure of a place for your child when it returns, you
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I want to change or cancel my agreement. How do I do this?
You can request an extension of the number of half-days via the parent login or customerservice@splopvang.nl . If you want to cancel the agreement, a
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How can I make a payment arrangement?
To make a payment arrangement, please contact our debtor management employee on tel. 088-3043007 on Tuesdays, Thursdays and Fridays or by email: burg@splopvang.nl.
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I want to pay by direct debit. How can I arrange this?
You can contact our customer service via tel. 088-3043043 or mail: klantenservice@splopvang.nl . The customer service representative will email or send you a form by
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The invoice I received is for the whole month, a month in which it has been school vacation. How is this possible?
The school holidays and all public holidays of our locations are included in the price. This means you pay the same amount every month. The
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I have a low income. Can I get a contribution towards the costs of a playgroup, toddler care or after-school care?
If you have a low income (and, in the case of toddler care or out-of-school care, you do not qualify for a childcare allowance), you
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My bill is too high or my income has been incorrectly determined. What can I do?
As a parent, you must pay a parental contribution for a subsidized place in a playgroup. This parental contribution is determined by us on the
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I have to submit my income details, but I am self-employed. What do I have to hand in?
In that case we would like to receive the most recent final income tax assessment, or an overview or statement from an accountant or bookkeeper.
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